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| | Introduction | Key Consultants | HR Consulting | Organizational Development | Strategic Planning |
Key Consultants

Steve Wood
President & CEO
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Steve Wood
Steve Wood is the President and Chief Executive Officer of Leddy Group and
joined the firm in 1996. Prior to joining the company, he spent seventeen years
in the banking industry and five years consulting in the areas of strategic
planning and organizational development. He is an adjunct faculty member of
Southern New Hampshire University, where he teaches Organizational Leadership
in the graduate school and Strategic Management, Leadership, Managing
Organization Change, Finance, Entrepreneurship and Small Business Management at
the undergraduate level. He is active in the Portsmouth Rotary Club and serves
on the Economic Development Committee of the Business and Industry Association.
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Steve Wood is President and CEO of Work Opportunities Unlimited, Inc. and Leddy
Group. He joined the company as Vice President of Planning and Chief Financial
Officer in 1996, and was promoted to President and Chief Executive Officer in
2000. As Chief Executive Officer, Steve is responsible for management oversight
of both Leddy Group and Work Opportunities Unlimited, and has direct
responsibility for administrative operations in Dover, New Hampshire.
During Steve’s tenure the Company has grown to a core team of 200 employees
providing employment services in 250 communities in Maine, New Hampshire,
Vermont, Massachusetts, Rhode Island, and Florida. It has a "Strategic Map"
that guides its operations and which includes a mission statement, core values,
and Vision 2015. It has leadership development and management training
programs. It runs a popular new employee orientation program and has developed
an on-line training curriculum. It is an "outcome-based" company where each
employee is measured by the outcomes they achieve for their customers. Annually
it serves over 3,000 people.
In his earlier career, Steve spent seventeen years in the banking industry in
Maine and New Hampshire. He began his career as a Branch Manager, and advanced
to Commercial Loan Officer, Assistant Vice President and Senior Vice President
and Senior Commercial Loan Officer. In addition to his commercial lending
experience, he served in senior positions on banks’ Loan, Personnel, Safety,
Community Reinvestment Act, and Asset-Liability Committees. He also taught
courses for the American Institute of Banking.
For the five years prior to joining Work Opportunities Unlimited-Leddy Group,
Steve launched and grew a consulting practice serving a wide range of
businesses in Northern New England. His practice specialized in strategic
planning, implementation, and tracking; managing organizational change; human
resource development; safety management; and financial management, which
included cash flow, debt and bank negotiations, and cost accounting.
Steve has been a member of the Adjunct Faculty team at Southern New Hampshire
University since 1994. He teaches Organizational Leadership in the Graduate
School and Strategic Management, Organizational Leadership, Managing
Organizational Change, Entrepreneurship, Small Business Management, and Finance
at the undergraduate level. He teaches primarily at the Portsmouth Campus,
where he was recognized recently as Teacher of the Year.
He received his undergraduate degree from the University of Maine in 1975, where
he was a member of the Senior Skull Society, and his Masters in Business
Administration from Northeastern University in 1987. He also graduated from the
Williams School of Banking. Steve has been involved in dozens of community and
charitable organizations. |
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Susannah Chance
VP of Human Resources
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Susannah Chance
Susannah Chance is Vice President of Human Resources for Leddy Group. Susannah
has worked with Leddy Group since 1996, and earned her M.B.A. and B.B.A. from
Iowa State University. Susannah received SPHR certification from the Human
Resources Certification Institute, and is a member of the Society of Human
Resource Management, the NH Workers' Compensation Ratings & Appeals Board,
and the board of directors of the New Hampshire Humane Society.
| Click to Show/Hide Susannah's extended biography |
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Susannah Chance is Vice President of Human Resources of Work Opportunities
Unlimited, Inc. and Leddy Group. She joined the company as a Resource
Specialist in the Laconia Leddy Group office and was promoted to Regional Vice
President of the Dover, NH Leddy Group market, before being promoted to her
current position. As Vice President of Human Resources Susannah is responsible
for overseeing the human resource function for both Leddy Group and Work
Opportunities Unlimited, including legal compliance for the company’s
operations in Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and
Florida. She also leads and delivers the Company’s management and supervisory
training programs.
In addition to her responsibilities to the company, Susannah also provides
consulting and training services to businesses and organizations throughout New
England. While serving a wide variety of industries, ranging from banks to
sales organizations to motorcycle dealerships to heavy industry; she also has
served towns and municipalities. The breadth of her services include
supervisory training, harassment training and investigations, compliance
reviews, employee handbook preparation and updates, climate surveys, salary
surveys, and assistance with the management of workers’ compensation claims.
Susannah began her career during graduate school as the Program Coordinator of a
small biotechnology firm that provided scientific training at locations
throughout the United States and Europe. Upon moving to New England, she began
her career with Work Opportunities Unlimited and Leddy Group.
She received her undergraduate degree from Iowa State University in 1989 and her
Masters in Business Administration Iowa State in 1992. Susannah has also earned
Senior Professional in Human Resources (SPHR) certification from the HR
Certification Institute of the Society for Human Resource Management.
Susannah is currently the Vice Chair of the New Hampshire Business &
Industry Association’s Human Resources Committee and is a member of the NH
Workers’ Compensation Classification and Rating Appeals Board. She is also an
adjunct faculty member of the University of New Hampshire’s Division of
Continuing Education and teaches day seminars on Interviewing and Orienting and
Training Employees.
Susannah is currently a member of the Board of Directors of the New Hampshire
Humane Society.
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Cora Quisumbing-King
VP of Consulting Services
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Cora Quisumbing-King Cora Quisumbing-King is Vice President, Consulting Services for Leddy Group. She
joined the firm in 2007. She earned her PhD from the University of Chicago where
she was a Fulbright-Hays scholar from the Philippines. Cora has extensive career
experience in organizational and leadership development with Banco Popular North
America, the Federal Reserve Bank of Chicago, Amoco, and Liberty Mutual Insurance
Company. Cora has also been associated with the National Opinion Research Center
in Chicago as Project Services Supervisor and Assistant Survey Director, and with
Cambridge College in Massachusetts as Special Assistant for Institutional Research.
For her extended biography, see below.
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Cora Quisumbing-King is Vice President, Consulting Services for Leddy Group. She
joined the firm in 2007. Her academic background (a PhD from the University of Chicago
where she was a Fulbright-Hays scholar from the Philippines) has been enriched by
a variety of industry experience in the Philippines and the United States. Cora’s
primary focus is organizational, leadership, and management development which includes,
but is not limited to, the design and facilitation of senior management meetings;
team building, training, cross-functional project team consulting; performance management,
succession planning, and work engagement programs.
Cora’s professional experience includes serving in progressively responsible positions
such as Vice President & Manager, Learning and Leadership, Banco Popular North
America; Senior Manager, Leadership & Staff Development, Center for Continuous
Learning, Federal Reserve Bank of Chicago; Associate Director, Amoco Management
Learning Center, Amoco Corporation; and Director of Management Development, Commercial
Markets SBU, Liberty Mutual, Boston.
At Banco Popular, Cora re-established the training function. She also facilitated
senior management and department sessions that focused on talent management, vision
engagement, closing the gap on goals, engagement survey results, a department leadership
transition, and a management team role clarification.
At the Federal Reserve Bank, Cora established a broad-based function, leveraging
the initial focus on core competencies to incorporate leadership and management
development, organizational consulting, and technology training for the 7th district
of the Federal Reserve System. She was awarded the Presidential Award for Excellence
for leadership in managing the Center for Continuous Learning. In addition, Cora
designed the new officer orientation; served on a succession planning task force;
set the overall direction of the Workplace Engagement Program; and led the design
of the pipeline development process to accelerate development of a select group
of high potential employees for leadership positions.
At Amoco, Cora directed the design, development, delivery, and assessment of the
Renewal Series, a highly benchmarked initiative created to strengthen strategic
alignment through leadership development of the top 3,500 managers of the corporation.
Together with the AMLC Team, she received Amoco’s highest team award--the Amoco
Human Resources Team Recognition Award. Cora also delivered training that covered
these topics: cultural analysis, systems thinking methodology for analyzing issues
and identifying critical interventions, organizational learning, organization design
models, strategic management process. She coached management teams addressing key
business issues during their week at the AMLC and refined the infrastructure of
the coaches’ network to ensure effective selection and communication.
Cora held several positions at Liberty Mutual. Starting as a Training & Development
Consultant, she managed the development and production of the company’s orientation
program for new employees and co-managed the adaptation and rollout of a company-wide
career development program. As a Senior Consultant, Organization & Management
Development, Cora provided program leadership, internal consulting, and internal
process management expertise and was awarded the High Performer Bonus for overall
high achievement in key responsibilities. She also served as Project Leader for
the Advanced Management Program (AMP), an intensive, project-based and action-oriented
development program for middle and upper-level high potential managers. During her
role as Director of Management Development, Cora focused on one SBU, providing consulting
services to client departments and cross-functional teams charged with resolving
key business issues to exceed performance standards and increase market share. Results
included re-engineering of market operations, particularly the redesign of key business
processes and restructuring of field operations. She managed the implementation
of the management development process, including the introduction of leadership
competencies, building on a predecessor’s work. She was awarded the Significant
Achievement Award for building a leadership and management development function
for the Commercial Markets.
Cora was also associated with the National Opinion Research Center in Chicago as
Project Services Supervisor and Assistant Survey Director, and with Cambridge College
in Massachusetts as Special Assistant for Institutional Research. In the Philippines,
Cora worked for Service Systems International, Inc, where she, as Assistant Operations
Manager, directed the selection, processing, orientation, and dispatch of contract
workers to Saudi Arabia; participated in the selection of site managers for critical
locations in Saudi Arabia; and implemented departmental restructuring to create
process efficiencies. She received a bonus award for exemplary management of the
operations. Additionally, she was connected with Maryknoll (now Miriam) College
Graduate School as Instructor, Research Methods; with the Ateneo de Manila University,
Psychology Department as Group Dynamics Facilitator; with the Institute of Philippine
Culture as Research Associate for a USAid funded study; and with St. Theresa’s College
as Psychometrician and Instructor, psychology and sociology courses.
Cora’s formal education includes: PhD, Social and Organizational Psychology, University
of Chicago, Fulbright-Hays Scholar; Graduate Studies, Social Psychology, Ateneo
de Manila University, Philippines, Department Scholar; AB, Behavioral Sciences,
Summa cum Laude, St. Theresa’s College, Cebu City, Philippines, College Scholar;
Teresa de Avila Award (for consistent scholarship and leadership). |
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Fran Lefavour
Owner - FPL Services
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Fran Lefavour
Fran Lefavour has been in the Human Resources field for over 20 years and has been involved with a number of state and regional organizations including the NH Workers' Compensation Appeals board. Fran also served as Vice Chair of the Business & Industry Association Human Resources Committee and Chair of the BIA Worker's Compensation Subcommittee.
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